Top > Supports > Why doesn't my computer detect my device when it's

Supports

Why doesn't my computer detect my device when it's

Posted on: 10 Sep, 2012

Your computer uses USB Mass Storage Mode to detect your Garmin device. If your computer does not detect your Garmin device, you can try these troubleshooting steps:

 

Your computer uses USB Mass Storage Mode to detect your Garmin device. If your computer does not detect your Garmin device, you can try these troubleshooting steps:

1) Unplug the USB cable from the computer
2) Turn the unit off and then back on again
3) Plug the USB cable into your computer

The device should automatically go into USB Mass Storage Mode. USB Mass Storage Mode is indicated by a small picture of a device connected to a computer tower on your device's screen. You may check the computer's recognition of the device on a Windows-based PC by clicking on your Start menu and selecting My Computer or Computer. The device will show in this window if the computer recognizes it. On a Mac, the device will show as an icon on the desktop entitled "GARMIN" or it can by found by selecting Finder from the dock and viewing the device list on the left-hand side menu within the window.

Note: If your computer still does not detect the device, make sure that you plug the USB cable directly into the computer USB port and not a USB hub. If the cable is already plugged directly into the computer, try plugging it into a different port. If the problem persists, try another computer, if available.

Source: Garmin Official Site

 
 
 

News Update

Garmin Grows in the Wearables Market with Device, ... Posted on 12 Jul, 2016

Garmin International Inc., a unit of Garmin Ltd. (NASDAQ: GRMN), today reported new data that demonstrates the company’s strong and growing posi... - Read More -

Oregon 700 Series Introduction Posted on 01 Jul, 2016

Today Garmin announced the Oregon 700, 750 and 750t, an update to its popular series of touchscreen outdoor handhelds. Featuring high-sensitivity GPS ... - Read More -

Vivomove - Classic Watch with Activity Tracking Posted on 05 May, 2016

The Garmin Vivo empire is expanding.  This time though, in a way unlike any other Garmin product.  It actually looks pretty.  Swanky pe... - Read More -

GPS Support

Garmin Connect IQ Partner Posted on 15 Jan, 2015

Explore and download apps to personalize your Garmin with Connect IQ, our open platform for third-party developer apps- Read More -

How to Update Montana Software? Posted on 12 Aug, 2013

Use Garmin Express to install this file. The system requirement for updating software is IBM-compatible PC running Windows XP or later operating syste... - Read More -

What is Garmin Express? Posted on 07 Jun, 2013

The Garmin Express is an essential tool for managing Garmin devices. Garmin Express is designed to be the one-stop shop for updating maps, updating so... - Read More -